Sugaree’s Bakery takes enormous pride in every product we offer and strives to deliver them in the best possible condition on the requested delivery date.

While there are many things we do to mitigate the risk of shipping fresh and frozen desserts around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx or UPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

Sugaree’s is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 a.m.-10 p.m. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event since all of our shipped baked goods can be frozen or refrigerated upon arrival to preserve freshness.

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. Sugaree’s Bakery reserves the right to schedule the arrival of your order earlier or later than estimated to prevent delays, based on operational conditions.

Sugaree’s is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

Sugaree’s does not require a signature for the delivery of most of its packages.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee may apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Sugaree’s Bakery is not responsible for delays in transit caused by address modification.

There are no returns, refunds, or cancellations allowed on any orders that have shipped or have entered into fulfillment.

All packages are shipped via UPS or FedEx, and therefore we cannot ship to PO Box addresses.

 

Frequent Shipping Questions

Does Sugaree’s ship outside of the U.S.?

At this time, we only ship throughout the domestic United States (including Hawaii and Alaska). We do not ship to Puerto Rico, Canada, Mexico, or the Virgin Islands.

We are unable to ship to APO/FPO addresses or PO Boxes due to the perishability of our products.

Where does my order ship from?

Our baked goods are made in Mississippi, and every product we sell (including t-shirts and merchandise) is packed and shipped from our bakery in downtown New Albany to be enjoyed by customers nationwide.

While we do run a pretty large operation these days at Sugaree’s, our desserts are all baked from scratch in small batches. (Desserts done the old fashioned way just taste better!) Our focus will never be producing thousands of products to sit in a distribution facility, and our customers always receive fresh products.

Can I ship to a PO Box or APO / Military location, or are there delivery restrictions?

We are unable to ship to PO Boxes, APO boxes, and Amazon Hubs or Lockers at this time due to the perishable nature of our products.

Sugaree’s ships to residential addresses, businesses, venues, and apartment buildings. We do not recommend shipping to USPS facilities, UPS, or FedEx distribution centers which may result in the spoilage or disposal of your baked goods.

If you are shipping your order to a hotel, venue, or other public centers such as a hospital, make sure to include the name of the recipient, as well as the hotel/venue name in the address. We encourage you to let the destination know that a perishable shipment is on the way so they are aware. Sugaree’s is not responsible for packages that are refused by venues.

If you are shipping to a business, please be aware of the business hours of the building. FedEx and UPS deliver between 8 a.m. and 10 p.m., and while carriers do their best to deliver commercial packages during business hours, Sugaree’s cannot guarantee a time of delivery during a window of limited business hours.

FedEx Delivery Manager and UPS MyChoice, two resources that allow you to schedule your delivery times, are only available for residential addresses (not commercial).

How is my package shipped?

Every Sugaree’s dessert that ships nationwide is handmade, and our products packed, and shipped specifically to that item’s needs to ensure the freshest, most delicious treats arrive at your door.

Instructions / Storage

You can read the Instructions / Storage section on each product page to find out whether an item requires thawing or is ready to enjoy upon delivery, and how and how long it should be stored for freshness.

In Transit

Most items ship shrink wrapped and frozen with ice packs or dry ice, but may still thaw in transit. 

If you have additional questions about a specific product, just email us at info@sugarees.com or call 1-800-SUGAREE. Our team is very familiar with the packaging practices for all of our shipped products. 

What are Sugaree’s shipping fees?

The cakes we ship across the country are exactly the same as the ones sold in our Mississippi storefront, but they require increased labor, custom boxes, and dry ice for temperature control to keep them looking and tasting their best when they arrive at your doorstep. For this reason, the base price of nationwide shipping products is higher than their locally purchased counterparts.

Additionally, Sugaree’s charges a flat rate of $29 for a box of up to 2 cakes. For this reason (and because Sugaree’s cakes freeze so well), we encourage customers to order two at a time when placing shipping orders—it’s just a better deal! If any small merchandise added on to your order can be accommodated without additional boxes, we do our best to pack efficiently and minimize fees to our customers.  

Orders shipped to Alaska and Hawaii via 2-day will incur an additional $20 charge. Overnight shipments will incur an additional $35 charge. Sorry guys!

We do recognize the burden of high shipping costs and continue efforts to streamline fulfillment processes and minimize shipping costs any way we can.

What if my order wasn’t delivered on the scheduled date?

While we do everything in our power to ensure your order delivers exactly when scheduled, in some instances early or late delivery may occur. Delivery dates provided to Sugaree’s customers are estimated due to reasons beyond our control.

Carrier Delays

Once an order has shipped from the bakery, Sugaree’s is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, inaccurate shipping information, or the service policies of our carriers. Your order may arrive earlier than expected due to shorter than anticipated transit time(s). We schedule our packages to ship in accordance with the delivery date selected, based on the standard arrival window provided by FedEx or UPS. 

Delays may also occur due to inaccurate shipping information provided by our customers. (You’re doing your best, but sometimes things happen!) Sugaree’s is not responsible for packages that are delayed in transit due to incorrect or incomplete shipping information.

Scheduling in Advance

We highly recommend having your order delivered 1-2 days in advance of any events or special occasions. Depending on the product and date of intended use, it may be best to store your product once delivered ahead of your occasion and to thaw the day or night before. Please use the Instructions/Storage section for your individual product(s) to learn more.

Peak Seasons

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. Goldbelly reserves the right to schedule arrival earlier than estimated to prevent delays, based on operational conditions. 

Saturday Deliveries

Sugaree’s offers Saturday deliveries for the convenience of our customers, however, weekend delivery can be limited or unavailable in rural areas. Due to this, we are unable to accommodate all Saturday deliveries, and your delivery date may be subject to change if your address is in a limited service area.

What if my friend wasn’t home and missed their delivery?

We always recommend that purchasers send tracking information along to their recipient so they may be able to start planning for a delicious surprise. 

Carrier Discretion

It is the sole responsibility of the customer to notify a gift recipient of a pending delivery. While we do not require a signature for our packages, FedEx and UPS drivers will only leave the package at a recipient's door or other secure location if the driver believes it is ‘safe’ and reasonable to do so. 

If the recipient is not available to receive the delivery and FedEx determines the delivery location is not ‘safe’ to leave unattended, they will attempt to notify the recipient and re-deliver the following business day. Sugaree’s is not responsible for a damaged product, late re-delivery, and/or additional shipping fees.

Is a signature required? Why won't the driver leave the package at my door?

Sugaree’s does not require a signature for the delivery of our packages. However, it is ultimately up to the individual carrier whether they feel comfortable leaving the box at a home, even if a signature is not required. If the driver does not leave your package, you can call the carrier to arrange a pick up at the nearest shipping location that same day or wait for re-delivery the following business day. Carriers typically make three delivery attempts before the product is returned. An estimated delivery time frame is presented on the product detail page. Please plan accordingly to be sure you receive your baked goods in optimal condition.